Webhook Logs

Webhook Logs allow you to monitor, debug, and audit all webhook deliveries sent to your configured webhook URL. Every webhook event sent by TapTalent is automatically logged with detailed information including event type, delivery status, response codes, retry attempts, and more.

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Accessing Webhook Logs

Webhook Logs are accessible through the TapTalent dashboard interface. Follow these steps to view your webhook logs:

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Step 1: Navigate to Webhook Logs

1. Log in to your TapTalent Dashboard
2. Navigate to Account Settings > Developers > Webhook Logs

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Step 2: View Your Logs

The Webhook Logs page displays a table of all webhook deliveries with the following information:

• Timestamp: Date and time when the webhook was sent
• Event: The event type that triggered the webhook (e.g., resume.bulk_upload_parse.started)
• Status: Delivery status (Pending, Success, Failed, Retrying)
• Response Code: HTTP status code received from your webhook endpoint (200, 400, 500, etc.)
• Retry Count: Number of retry attempts made for failed deliveries

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Step 3: Filter Your Logs

Use the filter options at the top of the page to narrow down your search: Filter by Status Code:

• All Status: View all webhook deliveries
• 2xx - Success: View only successful deliveries (200-299)
• 3xx - Redirect: View redirect responses (300-399)
• 4xx - Client Error: View client errors (400-499)
• 5xx - Server Error: View server errors (500-599)

Filter by Event Type:

• Filter by specific webhook events:
  • resume.bulk_upload_parse.started - Resume bulk upload parsing started
  • resume.bulk_upload_parse.completed - Resume bulk upload parsing completed
  • resume.bulk_upload_parse.failed - Resume bulk upload parsing failed

Filter by Date Range:

• Select a date range using the calendar picker to view logs from a specific time period

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Step 4: View Log Details

Click on any log entry in the table to view detailed information: Webhook Details:

• Event type that triggered the webhook
• Webhook payload (the data sent to your endpoint)
• Request URL (your configured webhook endpoint)
• HTTP method (always POST)

Delivery Details:

• Delivery status (Pending, Success, Failed, Retrying)
• Response status code from your endpoint
• Response payload received from your endpoint
• Number of retry attempts
• Timestamps for when the webhook was sent and when delivery completed

Additional Information:

• Company ID and Client ID
• Timestamps for when the log was created and updated

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Understanding Log Data

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What Gets Logged

Every webhook delivery automatically captures:

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Delivery Statuses

Webhook deliveries can have the following statuses:

• Pending: Webhook is queued for delivery but hasn’t been sent yet
• Success: Webhook was successfully delivered and your endpoint returned a 2xx status code
• Failed: Webhook delivery failed after all retry attempts were exhausted
• Retrying: Webhook delivery failed and is being retried

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Retry Policy

When a webhook delivery fails, TapTalent automatically retries the delivery:

• Retries are attempted with exponential backoff
• Failed deliveries are retried multiple times before being marked as failed
• You can monitor retry attempts in the webhook logs

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Use Cases

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Debugging Webhook Issues

When your webhook endpoint isn’t receiving events or responding correctly:

1. Filter by Failed Status: Use the status filter to show only failed deliveries
2. Review Failed Requests: Click on failed entries to see the error response from your endpoint
3. Check Response Codes: Identify patterns in error responses (4xx vs 5xx)
4. Monitor Retry Attempts: See how many times TapTalent retried failed deliveries

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Monitoring Webhook Delivery

Track how your webhook integration is performing:

1. View Success Rates: Filter by status codes to see success vs failure ratios
2. Monitor Event Types: See which events are being sent most frequently
3. Track Delivery Times: Review timestamps to understand delivery latency
4. Identify Endpoint Issues: Look for patterns in failed deliveries

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Auditing Webhook Activity

Maintain records of all webhook deliveries:

1. Date Range Filtering: Use the date picker to view logs from specific time periods
2. Review All Deliveries: See a complete history of all webhooks sent to your endpoint
3. Track Event Patterns: Monitor which events are triggered and when
4. Compliance: Use logs for audit trails and compliance reporting

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Best Practices

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Regular Monitoring

• Check logs regularly to catch delivery failures early
• Filter by failed status to focus on issues
• Monitor retry attempts to identify persistent endpoint problems

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Debugging Workflow

1. Identify the Issue: Filter logs by failed status or specific event types
2. Review Details: Click on failed entries to see full request/response data
3. Check Your Endpoint: Verify your webhook endpoint is accessible and responding correctly
4. Review Response Codes: Understand what status codes your endpoint is returning
5. Fix and Verify: Make corrections to your endpoint and check new deliveries to confirm the fix

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Endpoint Health

• Monitor success rates: Track the percentage of successful deliveries
• Review response times: Check if your endpoint is responding quickly enough
• Handle retries: Ensure your endpoint can handle duplicate webhook deliveries (idempotency)

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Tips

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Finding Specific Webhooks

• Use date range filter to narrow down to a specific time period
• Filter by event type to see only specific webhook events
• Filter by status code to focus on errors or successful deliveries
• Combine filters for more precise searches

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Understanding Status Codes

• 2xx (200-299): Success - Your endpoint received and processed the webhook successfully
• 3xx (300-399): Redirect - Your endpoint redirected the request
• 4xx (400-499): Client Error - Issue with your endpoint (invalid request format, authentication, etc.)
• 5xx (500-599): Server Error - Issue on your endpoint’s side

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Webhook Payloads

• Webhook payloads contain the event data sent to your endpoint
• Review payloads to understand what data is being sent
• Ensure your endpoint can parse and handle the payload format

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Next Steps

• Review Webhooks Overview for webhook setup and configuration
• Explore other API endpoints
• Review Integration Notes for best practices